You may access the Employee Assistance Program (EAP) online, in person, or over the phone. It's your choice.

Online
Go to the EAP website for information and resources, including articles, interactive tools and community resources. You may also request text, chat, phone, or video support from a licensed counselor by going to the EAP website (access via Chrome, Safari, Firefox, or Edge) or calling the EAP Hotline at 1-888-445-4436.

In Person
Make an appointment to see an onsite EAP counselor or a private practice counselor in your community. Please refer to the EAP contact list below to find an onsite counselor near you. A few counselors are taking in-person appointments, however, you may reach out to any of the onsite counselors, regardless of location, for a virtual/telephonic appointment. Onsite counselors are also available to dependents for virtual/telephonic appointments. For an appointment with a private practice counselor, you can visit the EAP website (access via Chrome, Safari, Firefox, or Edge) or call the EAP Hotline: 1-888-445-4436.

Over the Phone – available 24 hours a day, 7 days a week
Call the EAP Hotline at 1-888-445-4436 to speak with a licensed professional who can connect you to the right resource.

EAP Onsite Counselor Contact List

EAP Counselor Region 1 – Chico/Redding/Santa Rosa Gil Acosta, MFT Works with ages 18 and up 350 Salem Street, #121B Chico, CA 95928 Wed (10 a.m. – 3:30 p.m.) 3600 Meadowview Dr. Redding, CA 96002 Thu (10 a.m. – 3:30 p.m.) Office: 530-894-4674, ext.763 6469 Cell: 530-209-6618 Fax: 530-365-4589
EAP Counselor Region 1 – Santa Rosa Lisa Dobias Works with ages 15 and up Virtual: Wed (8:30 a.m. – 5 p.m.) 111 Stony Circle #172 Santa Rosa, CA 95401 Tues (8:30 a.m. – 5 p.m.) Cell: 415-254-2851 Fax: 707-577-7008
EAP Counselor, SAP, Region 2 – Sacramento | DOT Clinical Consultant Judith Boyd, MFT, CEAP Works with employees ages 18 and up, dependents ages 21-65 Virtual: Mon, Tue, Wed (8 a.m. – 4 p.m.) 850 Stillwater Road, Room 2010 West Sacramento, CA 95605 Thu (7 a.m. – 4 p.m.) DOT Clinical Consultant Hours: Mon–Fri (8 a.m. – 4:30 p.m.) Office: 916-760-5382 Cell: 916-300-6859 Fax: 916-760-9898
EAP Counselor, SAP, Region 3 – San Francisco | Oakland V’Anne Singleton, MFT Works with ages 18 and up Virtual: Fri (8:30 a.m. – 5 p.m.) 300 Lakeside Dr. Oakland, CA 94612 Mon (8:30 a.m. – 5 p.m.) Phone: 415-365-0017 Fax: 415-973-7211
EAP Counselor, SAP, Region 3 – Oakland | Peninsula Jooske Stil, MFT Works with ages six and up Virtual: Mon, Tue (8:30 a.m. – 5 p.m.) Wed (8:30 a.m. – 3 p.m.) 300 Lakeside Dr. Oakland, CA 94612 Thu (8:30 a.m. – 5 p.m.) 275 Industrial Rd. San Carlos, CA 94070 Mon (8:30 a.m. – 5 p.m.) Phone: 510-589-0606 Fax: 415-973-5041
EAP Counselor Region 3 – East Bay Sony R. Nathaniel, MFT Works with all ages Virtual: Thu, Fri (9 a.m. – 5 p.m.) 300 Lakeside Dr. Oakland, CA 94612 Wed (10 a.m. – 6 p.m.) Phone: 209-629-4566 Fax: 925-459-7344
EAP Counselor, SAP, Region 3 – East Bay Gerry Marcus, MFT, CEAP Works with ages 18 and up Virtual: Mon, Tue, Wed (7 a.m. – 4:30 p.m.) 300 Lakeside Dr. Oakland, CA 94612 Some Tuesdays (7 a.m. – 4:30 p.m.) by appointment only Phone: 510-246-0845 Fax: 925-459-7344
EAP Counselor, SAP Region 4 – Cupertino and Central Coast Felicia Nibungco Works with employees ages 18 and up, dependents ages 18-66 Virtual: Thu (9 a.m. – 5:30 p.m.) 10900 N. Blaney Ave., Room 305 Cupertino, CA 95014 Wed (8:30 a.m. – 5 p.m.) Cell: 650-484-5363 Fax: 408-282-7489
EAP Counselor, SAP, SAE Region 4 – Diablo Canyon and San Luis Obispo Drew Washer, LCSW Works with ages 18 and up SLO: Tue (8 a.m. – 1 p.m.) Virtual: Wed (11 a.m. – 5 p.m.) DCPP, Building 109, Room 112 Diablo Canyon, CA 93424 Thu (8 a.m. – 2 p.m.) Office: 805-545-6897 Cell: 805-235-5788 Fax: 805-545-3111
EAP Counselor Region 5 – Fresno Darren Cooke, LMFT, EAP Works with ages six and up Virtual: Tue, Thur 8:30 a.m. – 5 p.m. 705 P St., Office #241 Fresno, CA 93726 Wed 8:30 a.m. – 4 p.m. Cell: 559-579-0935 Fax: 559-263-7077
EAP Counselor Region 5 – Stockton and Yosemite Roger Yates, MFT Works with ages 13 and up Virtual: Wed (10 a.m. – 4 p.m.) 4040 West Lane, Building 2, #154 Stockton, CA 95204 Tue (6:30 a.m. – 4:30 p.m.) Office: 209-942-1542 Cell: 209-482-2033 Fax: 209-932-2517
EAP Clinical Manager Rachelle Jackson, LCSW, CEAP, CCM Carelon Behavioral Health 300 Lakeside Dr. Oakland, CA 94612 Mon–Fri (8 a.m. – 5 p.m.) Cell: 707-553-3278 Fax: TBD

Employee Assistance Program (EAP) counselors are highly qualified and specialize in areas such as workplace and family issues. EAP counselors are committed to finding the most appropriate and affordable resources to help meet your needs and can help you determine if extended services (additional counseling, resources, specialized treatment) are covered under your health plan. PG&E’s EAP can help with:

• Family and relationship problems
• Workplace concerns
• Alcohol and drug issues
• Depression and anxiety
• Stress at home or work

You and your dependents and household members are eligible for up to eight counseling sessions per issue per year with a licensed counselor at no charge to you.

Click How to Find an EAP Counselor below for information on how you can access the EAP over the phone, in person or on the web. It’s your choice.

If you’ve already met your session limit or you’d like to see a counselor who is not in the EAP network, you can see a mental health care provider through your medical plan (Anthem members click here; Kaiser members click here) with a 10% co-insurance and no deductible.

There are a number of ways to seek assistance through the EAP. It’s important to find someone who is trained to treat your problem, makes you feel comfortable, and is someone you can trust. For helpful hints and instructions on finding an EAP counselor, choose how you would like to engage in your counseling sessions from one of the options below. Click here for helpful hints on finding someone who is a good fit for you.

Onsite EAP counselor

Make an appointment to see an onsite EAP counselor (see EAP Contacts above). Onsite counselors are available to employees onsite (virtually/telephonically during COVID-19) and available to dependents virtually/telephonically. Household members can make appointments to see EAP network counselors in their community (see below).

EAP network counselor in the community (four options):

1. Schedule an appointment through the EAP online scheduler: You can choose in-person, telephonic, or video. Access the scheduler via Chrome, Edge, Safari, or Firefox.
2. Request guidance from an onsite EAP counselor: Call an onsite EAP counselor (see EAP Contacts above) and discuss your situation. The onsite counselor can recommend which type of counseling best suits your issues and suggest trusted in-network counselors in your community. Call the counselor to whom you were referred to confirm they are accepting new clients. You’ll then need to call the EAP hotline at 1-888-445-4436 to get an authorization prior to your appointment with the counselor.
3. Get help from the EAP 24/7: Call the EAP hotline at 1-888-445-4436 to request a referral to a EAP Network counselor in your community. You can choose from in-person, telephonic, or video appointments. If the counselors to whom you are referred are not accepting new clients, do not return your calls, or are unavailable for any reason, please call back and request a Provider Search. The EAP staff will conduct an outreach to find counselors that are available.
4. Do your own research: Find a list of in-network providers via the online tool (under Product, select EAP only). Once you’ve selected a provider, call the counselor to confirm they are available and accepting new clients. You’ll then need to call the EAP hotline at 1-888-445-4436 to get an authorization prior to your appointment with the counselor.

If you’ve already met your session limit or you’d like to see a counselor who is not in the EAP network, you can see a mental health care provider through your medical plan (Anthem members click here; Kaiser members click here) with a 10% co-insurance and no deductible.

EAP is available to provide confidential help to employees and their families with drug or alcohol use issues. Call 1-888-445-4436 to get started. You can also contact one of the Peer Volunteers, fellow employees who are in long-term recovery from their own alcohol/drug use disorder or that of a loved one.

Community Resources:

• The Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline is available 24/7 for confidential information and referrals.
• Alcoholics Anonymous
• Narcotics Anonymous
• LifeRing
• Celebrate Recovery

Employees and supervisors are encouraged to seek assistance before drug and/or alcohol use affects safety or job performance. For further information on PG&E’s policy regarding the use of prohibited drugs, please refer to the Employee Code of Conduct (pgeweb > PG&E@Work > Code of Conduct) and the DOT Drug and Alcohol Misuse Prevention Plan (mypgebenefits.com/DOT).

In addition to confidential counseling services, the Employee Assistance Program (EAP) offers financial, legal and work/life services:

Financial

Certified financial advisors are available to assist you and your dependents and household members with savings strategies, debt reduction, and other financial challenges. An initial consultation with a certified financial advisor is available at no charge. Call 1-888-445-4436 or visit th.carelonwellbeing.com/pge/financial to get started.

Legal

Attorneys are available to assist with divorce, child custody, wills, probate, bankruptcy, and other legal concerns. An initial consultation is available to you and your dependents and household members at no charge. In addition, if you need legal representation beyond the consultation and you decide to hire the attorney, you will receive a discount from the usual fee. Call 1-888-445-4436 or visit pge.mybeaconwellbeing.com/legal to get started.

Work/Life Program Resources

Work/life resources are available to assist you and your dependents and household members with childcare, adult care, adoption and other matters. For more information about the EAP's work/life resources, call 1-888-445-4436 (24/7) or you can request services via web.

Elder Care
PG&E understands how challenging it can be when you are responsible for the care of an adult loved one. Your EAP and Work/Life Program can:

• Locate adult care experts in your area
• Help you find someone to assess your loved one’s needs
• Locate community services
• Provide information on choosing a long-term care facility or nursing home
• Find a local caregiver support group
• Help you figure out how to manage financial issues and paying for care
• Guide you in finding state and federal benefits your loved one is eligible for
• Provide information on estate planning
• Advise and support you in discussing difficult topics such as living wills and end-of-life care
• Provide support, carry out research, and send referrals to meet all your caregiving needs

Parenting and Child Care
Parenting is both rewarding and challenging. Whether you’re a first-time mom or dad, or you already know the joys of parenthood, your EAP and Work/Life Program can:

• Help you understand the birth process
• Discuss ways to support your partner after the baby is born
• Assist you during an adoption process
• Help you plan for returning to work
• Locate parent support groups and sibling resources
• Suggest age-appropriate activities for you and your child, including help locating summer camps
• Find father-friendly play groups
• Suggest ways to become involved in your child’s education
• Discuss ways to talk about difficult topics with teens
• Connect you to your EAP for counseling and family support
• Find day care options in your neighborhood

Watching a young child grow can be a fun and exciting experience. However, concerns about developmental delays can sometimes lead parents to worry about autism-spectrum disorders. When autism-related disorders are suspected, early diagnosis and intervention can have a positive impact on the child and the family. To help, PG&E offers an Autism and Related Disorders benefit program to employees and covered dependents. Click here to learn more.

Carelon’s website also has information and answers to many of your questions about ABA services.

“Everyone says you’ve got to get ready financially. No, no—you’ve got to get ready psychologically.” – Lee Iacocca

Retirement isn’t just about having enough money—although that’s important. It’s also about getting ready for the transition to life without the structure of your PG&E employment.

Did you know that the Employee Assistance Program (EAP) offers retirement planning help BEFORE you retire—including trusts and estate planning? Only the EAP website is available after you retire.

Use the EAP today:

• EAP website for a variety of information and resources
• Counseling: Licensed EAP counselors are available in PG&E EAP offices and private practice offices
• Phone: 1-888-445-4436

Already retired?

Although the Employee Assistance Program (EAP) will no longer be available for referrals and counseling after you retire, you can contact your health plan for a referral to a licensed counselor for help adjusting to retirement.

You can also continue to use the EAP website for information about:

• Transitions
• Relationships affected by retirement
• Wellness activities that can help you build a fulfilling new routine

Close to retiring?

The Employee Assistance Program (EAP) can help you prepare for retirement—BEFORE you retire. Being ready to retire isn’t just about having enough money. It’s also about planning how you’ll adjust to free time and new roles without the structure of PG&E employment.

What can you do to prepare?
Retirement is a process, not an event. How it looks and feels will change over time.

What steps will you take in each stage? How will you know when you’re entering a new stage? Contact a licensed EAP counselor for help preparing for retirement: go to the EAP website (access via Chrome, Safari, Firefox, or Edge), contact one of our onsite counselors, or call 1-888-445-4436.

How can the EAP help you prepare?

While you're an employee, licensed EAP counselors can connect you to the right resource by phone or in person. Licensed EAP counselors are available in some PG&E offices, and also in private practice offices.

Suicide ranks as the 10th leading cause of death in the U.S. and the second leading cause of death for children, adolescents, and young adults. If you or your loved one are in a crisis and need help immediately, call 9-1-1 or the Suicide and Crisis Lifeline at 9-8-8 any time, any day.

If you sense someone is in immediate danger of harming him/herself, call 9-1-1. If the individual is at work at PG&E, you should also call PG&E Corporate Security. If it is not an emergency, you can contact EAP together (1-888-445-4436) or offer to call the Suicide and Crisis Lifeline at 9-8-8.

• EAP and Corporate Security Suicide Prevention Fact Sheet*
• If You Are Thinking of Suicide
• Suicide: The Warning Signs
• Myths and Facts About Suicide
• If a Loved One Talks of Suicide

*Must be connected to PG&E network to view.

We are in the midst of the deadliest drug crisis in American history. It can affect anyone. If you or a dependent are seeking treatment for an opioid use disorder, Medication Assisted Treatment (MAT) offers the best chance for a successful recovery. Work with your local onsite EAP counselor (click on EAP Contacts above) or call the EAP hotline at 1-888-445-4436 to find the best treatment center for your situation. You can also contact one of the Peer Volunteers, fellow employees who are in long-term recovery and can help 24/7. Click here to learn more about the opioid crisis and how you can help end it.

Access information on the grievance protocol.

EAP Statement of Understanding

Help us spread the word, post an EAP poster in your office, bulletin board or break room or share a flyer with a co-worker:

• EAP poster*
• EAP brochure (for print)*
• EAP digital brochure
• Autism/ABA brochure (for print)*
• Autism/ABA digital brochure
• Work/Life Balance*
• Adult/Elder Care*
• Parenting*
• Financial/Legal*
• Work/Life Benefits*
• Mental Health Resources flyer*

*Must be connected to PG&E network to view.

The EAP provides free trainings to workgroups on a variety of topics that include:

• Coping with change,
• Stress management,
• Alcohol and drug education,
• Preparing for retirement, and
• How to take advantage of EAP services.

Retirement readiness workshop

To sign up for the retirement readiness workshop, click here*.

This workshop will help you prepare psychologically and emotionally for retirement. A representative from the EAP will talk about the different stages of retirement and will explore steps you can take to transition to new routines in retirement.

*Must be connected to PG&E network to view.

Military OneSource is a Department of Defense-funded program designed to connect you to programs, services, and resources (including counseling). Click here for an overview of services available or visit militaryonesource.mil for more information. Eligibility information can be found here.