How it works
If you experience a work-related discomfort or injury, you should call the 24/7 Nurse Care Line at 1-888-449-7787 and notify your supervisor. In life-threatening or emergency situations, you should call 911 and seek emergency care immediately. You or your supervisor can call the 24/7 Nurse Care Line in these events.
- When you call the 24/7 Nurse Care Line, a WorkCare representative will confirm your contact information and condition, then transfer you to a nurse or physician to assist you.
- The medical professional will assess your condition and either provide you with self-care recommendations or refer you to a clinic (which could be an on-site clinic or telemedicine service).
- To ensure you receive proper care, the medical professional may ask you about your medical history, including what medications you are taking. This information is not shared with PG&E but can be critical in addressing your work-related condition.
- WorkCare will follow up with you to confirm if your symptoms have improved or assist you with next steps.
- Your supervisor, LOB safety lead and you will receive an official incident report email that documents your call. Note: the email will not contain any personal medical information. This information helps your supervisor and LOB safety lead follow up on any self-care recommendations, support your safety and to help us document the injuries to our workforce.
To ensure you are easily able to contact the 24/7 Nurse Care Line when you experience work-related discomfort or injury, wallet cards and posters that include the line's contact information are available. Additionally, a 5-Minute Meeting for Employees is available.
To order the magnets, wallet cards or posters, ask your department's administrative assistant to follow the steps below:
- Visit the Ariba catalog
- Select RRD as the supplier to order posters, wallet cards and magnets
- Search for the item you want to order
- Enter the quantity you wish to order and add to the cart
24/7 Nurse Care Line: 1-888-449-7787
WorkCare will follow up with you to confirm if your symptoms have gone away or to assist you with next steps.
You and your supervisor will receive an official incident report email that documents your call. Note, the email will not contain any personal medical information.