Using your Kaiser Visa card
You can only use your Visa Health Payment Card to pay for prescriptions from Kaiser pharmacies. You’ll need to file claims for any dental and vision expenses you owe to get reimbursed.
Ways to get reimbursed
If you elected to participate in the Health Care Flexible Spending Account (FSA), the money in your FSA will be used first to reimburse you for any out-of-pocket health care expenses—since the FSA has a “use it or lose it” rule. Kaiser will automatically debit your FSA first to pay for any out-of-pocket medical expenses, and then will debit your Health Account if you don’t have enough in your FSA to cover the expenses. For additional information, view Kaiser's HRA plan FAQs.
Kaiser will automatically pay your Kaiser provider; you do not have to file any claims or deposit any checks when you get care from Kaiser.
IMPORTANT: You can’t use your Kaiser Visa Health Payment card to pay for dental and vision expenses.
When you get care outside Kaiser—for example, dental and vision care—there are two ways to file claims for reimbursement from your Health Account or Health Care FSA:
Be sure to keep a copy of all your receipts before you submit them to Kaiser.
Watch the Reimbursements with Kaiser video to learn more about filing a claim.
For medical expenses
You don’t have to file a claim if you use a Kaiser provider. After you receive care, Kaiser will process your claim, send you an Explanation of Benefits (EOB,) and then automatically debit your Health Account or Health Care FSA to pay any charges you owe for services. If you don’t have enough funds in your account(s), Kaiser will bill you, and you’ll be responsible for paying Kaiser what you owe with your own money.
Your Kaiser Visa Health Payment Card is loaded with your Health Account credits and — if you elected the Health Care FSA — your annual FSA contribution.
For mental health and preventive substance abuse expenses
Beacon Health Options will file a claim for reimbursement for you with Kaiser. If you have enough in your Health Account or Health Care FSA to cover what you owe, you’ll be reimbursed. Otherwise, you’re responsible for paying your provider amounts you owe.
For dental and vision expenses
If you have to pay your provider at the time of service, you’ll need to spend your own money and then file a claim with Kaiser to be reimbursed from your Health Care FSA or Health Account.
If you don’t have to pay your provider at the time of service, you’ll need to wait for your EOB and then — once you know how much you owe — you’ll need to pay your provider and file a claim with Kaiser to be reimbursed from your Health Care FSA or Health Account.