KnovaSolutions

The health, well-being and safety of our employees is a top priority for PG&E. We offer a variety of benefits and services to drive employee wellness. PG&E understands that there are times when you may need focused assistance and support to manage complex health situations. That’s why PG&E offers KnovaSolutions, a confidential health information service, to help you better understand and manage your medical care. KnovaSolutions is a voluntary and free personal health information service. The KnovaSolutions team includes a nurse, pharmacist and a medical research librarian who provide consultation and services around your personal health and well-being. All active PG&E employees, as well as their family members who are enrolled in the Anthem or Kaiser Health Account Plan (HAP), are eligible and may qualify for KnovaSolutions services.

Contact Information:
KnovaSolutions will provide support via telephone and email about healthcare and treatment options, medical care decisions, medications and work-life balance.
Phone: 1-800-355-0885
Representatives are available Monday through Friday from 5 a.m.–5 p.m. Pacific time. Call today to see if you qualify for KnovaSolutions services.
Email: ContactKnova@hcmsgroup.com

Services

The service provides you with a team that includes a nurse, pharmacist, and medical research librarian for consultation around health care and treatment options, medications and work-life balance.

You may benefit from KnovaSolutions services if you are sick often, taking five or more prescription medications, seeing three or more specialists, or are managing multiple doctors and treatments. KnovaSolutions is dedicated to improving you and your family’s overall health and well-being. These services are intended to enhance, not replace the patient-doctor relationship.

If you or your family member, who is enrolled the Anthem or Kaiser HAP, are identified as someone who may benefit from KnovaSolutions’ services, you will receive an introductory letter followed by a phone call.

KnovaSolutions services are initially for one year. Many participants voluntarily extend the services for multiple years based on their personal situation and health care needs.

KnovaSolutions is completely confidential. Your personal health information will never be shared with PG&E, and any personal health information you provide to your KnovaSolutions team is protected by HIPAA privacy standards. This service is provided at no cost to you, and participation is completely voluntary.

Frequently Asked Questions

What is KnovaSolutions?

KnovaSolutions is a third-party vendor health information service offered at no cost to all active PG&E employees, as well as their family members enrolled in the Anthem or Kaiser HAP. KnovaSolutions is a confidential and personalized service that provides support via telephone or email. Your KnovaSolutions team includes a nurse, pharmacist and a medical research librarian who provide consultation and services around your personal health and well-being with the goal of supporting you in making the most informed health care decisions.

Is this program confidential?

KnovaSolutions services are secure and completely confidential. Your personal health information will never be shared with PG&E and any personal health information you provide to your KnovaSolutions team is protected by HIPAA privacy standards.

Who at KnovaSolutions will be providing the services?

KnovaSolutions services are provided for you by a team of health care professionals, including a nurse, pharmacist and a medical research librarian. You will be contacted at home or at work for a brief consultation. You can also contact your KnovaSolutions team to make an appointment Monday through Friday from 5 a.m. to 5 p.m. PST—by phone at 1-800-355-0885 or email at ContactKnova@hcmsgroup.com.

Is participation voluntary?

Participation in KnovaSolutions is voluntary and you may choose to decline this service. PG&E hopes that employees and their family members enrolled in the Anthem or Kaiser HAP who qualify will take advantage of this worthwhile benefit provided at no cost to you

Who might benefit from KnovaSolutions?

Employees and family members enrolled in the Anthem or Kaiser HAP who are facing many health care decisions may benefit from talking with the KnovaSolutions team. The team will consult and answer your questions about health care and treatment options, medical care decisions, medications and work-life balance.

Your KnovaSolutions team will educate you about the risks and benefits associated with multiple providers, diagnostic tests, procedures and medications in order to help you better communicate with your medical providers to make informed health care decisions. These services are intended to enhance—not replace—the patient-doctor relationship.

Related Steps, Documents and Resources

Review the KnovaSolutions 5-Minute Meeting.

Contact Information:
Phone: 1-800-355-0885
Representatives are available Monday through Friday from 5 a.m.–5 p.m. Pacific time.
Email: ContactKnova@hcmsgroup.com

For more information, visit the KnovaSolutions website.