PG&E Health Centers

The PG&E Health Centers bring a broad spectrum of health care services to support the health, wellness and safety of our employees which is a top priority for PG&E. The onsite health facilities help support high-quality health services through convenient, efficient and affordable care.

PG&E partnered with Premise Health, a third-party vendor that is a nationwide leader in employer-sponsored health care. They have over 45 years of industry experience in providing high-quality health care for employees in over 600 clinical sites and are certified by the Accreditation Association for Ambulatory Healthcare (AAAHC). They’re familiar with PG&E’s culture and service standards and are committed to provide the most excellent care for which Premise Health is known.

Contact Information:
PG&E Health Center at General Office (G.O.):
  Location: 77 Beale Street, 3rd floor, San Francisco, CA 94105
  Phone: 628-201-3555 (Walk-ins welcome)
  Hours:
    Clinic: Monday–Friday, 7 a.m.–4 p.m.
    Lab: Monday–Friday, 7 a.m.–3:30 p.m.

PG&E Health Center at Concord Gateway Office:
  Location: 1850 Gateway Blvd, Rm. 3039 (3rd floor), Concord Ca, 94520
  Phone: 925-459-7207 (Walk-ins welcome)
  Hours*:
    Clinic: Monday–Friday, 7 a.m.–4 p.m.
* Days/hours subject to change with additional expansion of PG&E Health Centers.

Review Premise Health’s privacy policy here. This notice describes how health information about you may be used and disclosed, as well as how you can get access to this information.

Services

The PG&E Health Centers are open to all active HAP-eligible PG&E employees, and active hiring hall employees. Dependents, contractors and employees on long-term disability are not eligible for clinic-provided health services. Interns are eligible for occupational health services only.

To bring you high-quality, holistic, convenient and affordable care, medical teams for each location are established. At the G.O. Health Center, your medical team consists of an onsite physician, nurse practitioner, nurses, health coach, certified medical assistant, physical therapist, chiropractor and acupuncturist. At the Concord Gateway Health Center, your medical team consists of an onsite physician assistant, with oversight of a medical director located at the G.O. site.

The medical team takes time to learn about your personal medical history and lifestyle to provide personalized care—making you a partner in your own health. This includes referral to appropriate specialists as necessary, and participates in the management of your care with them based on your needs and diagnosis.

PG&E Health Center at the G.O. key services include:

  • Coordinated and customized primary and preventive care services
  • Same day acute and urgent care services
  • Clinical lab services
  • Health education and coaching
  • Condition care management
  • Physical therapy
  • Chiropractic and acupuncture treatments
  • Occupational health (work-related injury/discomfort; Workers’ Compensation)
  • Secure electronic medical records

PG&E Health Center at Concord Gateway key services include:

  • Annual preventive/routine physical exam (well-woman and well-man care)
  • Coordinated and customized primary and preventive care services
  • Acute and urgent care services
  • Clinical lab services (future service)
  • Occupational illness and injury care (first appointment or follow-up for a work-related condition)
  • Secure electronic medical records
  • Flu shots and immunizations
  • Travel health

Office Visit: Appointments for acute care conditions, such as cough, headache, earache, nausea or vomiting, rashes, urinary complaints, back pain and more.

Preventive Routine Physical Exam: Appointments for annual physical exams to review health concerns and preventive counseling, including, well-woman and well-man exams. (Non-work related)

Physical Therapy/Chiropractic/Acupuncture (PG&E Health Center at the G.O. only): Appointments are for personal and work-related concerns. (Physical Therapy requires referral from an MD)

Health and Wellness Coaching (PG&E Health Center at the G.O only): Weight management, lifestyle modifications and nutritional assessments, and disease/condition management.

Vaccinations or TB Screening and Travel Medicine: Age-specific preventive vaccines, consultation and recommendations for foreign travel.

The following appointment types can only be made by calling the center:

Lab Visit: Blood draws or specimen collections available to clinic patients and non-patients (excluding Kaiser members).

24/7 Nurse Care Line Visit: First appointment or follow-up for a work-related condition. Workcare Nurse Care Line or self-referred appointments for injuries, discomforts or illnesses that may have occurred at work. The Nurse Care Line must be called before the visit occurs or before you leave the clinic following your appointment.

Allergy Injections (PG&E Health Center at the G.O. only): Available with permission from your allergy specialist and for injections following the first injection done at your specialist’s office for each new serum.

COST OF SERVICES

For employees with Anthem coverage

For active employees with Anthem HAP coverage and active Hiring Hall employees with Anthem Gold coverage
The clinic will bill Anthem for services just like other clinics and providers do. You will receive an Explanation of Benefits (EOB) from Anthem showing what was covered by Anthem (Anthem Gold plan for Hiring Hall employees) and what portion of the cost is your responsibility. The PG&E Health Centers will then bill you for just the portion you owe. Your first four primary care office visits are free — covered 100% by the Anthem HAP plan — and then your regular deductible and coinsurance will apply as usual. No payment for clinic visits is due at the time of your appointment.

Costs for lab work sent out or prescription medications are not included in the fees that you pay for PG&E Health Center visits. Your regular benefits apply to these services.

Payments for clinic services may be made online through your account on the Patient Portal or you can go to the clinic in person to pay with any debit/credit card. Anthem HAP members can also pay with a WageWorks health payment card. No cash or checks will be accepted.

PG&E Anthem HAP, or Hiring Hall Gold, administered by Anthem
Visit Type Description Cost
Preventive/Routine Physical Exam (1 per year) Complete annual physical exam (non work-related) $0
Well Woman/Well Man Exam Complete annual physical exam with optional PAP (non-work-related) $0
Primary Care Office Visit (up to 4 free visits per year; annual exam counts as 1 of the 4 free visits) Clinical visit for infections, headache, etc., and chronic conditions like high blood pressure, diabetes, high cholesterol, etc. $0
Primary Care Office Visit after 4 free visits per year Clinical visit for infections, headache, etc., and chronic conditions like high blood pressure, diabetes, high cholesterol, etc. No deductible

10% of covered charges for additional visits
Health and Wellness Coaching and Condition Management Weight management, lifestyle modifications, nutritional assessments, and disease condition management such as diabetes, high blood pressure, etc. $0
Physical Therapy Physical therapy for personal injury
(non work-related)
Deductible required

10% of covered charges for first 5 visits per year after deductible is met; 20% for additional visits

Preauthorization required after 24 visits

MD referral required
Chiropractic or Acupuncture Chiropractic or Acupuncture for personal injury
(non work-related)
Deductible required

10% of covered charges for first 5 visits per year after deductible is met; 20% for additional visits

Preauthorization required after 24 visits
Labs Lab work collected at the clinic and sent to Quest Diagnostics Routine preventive screenings that are on the list of free services:
  • No deductible
  • Free
All other procedures, including most lab tests:
  • Deductible required
  • 20% of covered charges
Medication/
Prescriptions
Any prescriptions ordered by the treating provider Pharmacy benefit applies per the Anthem HAP or Anthem Gold plan

Anthem members must use its mail-order program for free medications
Vaccines/TB screening Any vaccines or personal TB screening provided in the clinic Anthem HAP or Anthem Gold plan benefit applies
Travel Medicine Consult Review of itinerary and vaccine requirements $0 if one of the first four free visits/year but any additional procedure codes apply per Anthem HAP benefits*

If after the first four free visits/year
  • No deductible
  • 10% of covered charges for additional visits
  • Any additional procedure codes apply per Anthem HAP benefits
Outside Specialists Any referrals made by clinic Deductible required

20% of covered charges

For employees with Kaiser coverage or non-PG&E Coverage

For active HAP-eligible employees with Kaiser HAP or other non-PG&E coverage
Full payment for all services with cost will be collected at the time of service.

You may use any debit/credit card to make payment except for a Kaiser health payment card, since Kaiser cards can only be used at Kaiser pharmacies. Kaiser HAP members can, however, use any funds they have in their Kaiser Health Account or Health Care Flexible Spending Account (FSA) by filing a manual claim for reimbursement online or via fax, U.S. mail, or smart app. If you have a Health Care FSA, but do not have PG&E medical coverage, you may use your WageWorks health payment card.

Fees for Kaiser Health Account Plan (HAP) and all other medical plans
*None of these payments apply to PG&E HAP deductible or out-of-pocket maximum expenses.
Visit Type Description Cost
Preventive/Routine Physical Exam (1 per year) Complete annual physical exam (non work-related) Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Well Woman/Well Man Exam Complete annual physical exam with optional PAP (non-work-related) Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Primary Care Office Visit Clinical visit for infections, headache, etc., and chronic conditions like high blood pressure, diabetes, high cholesterol, etc. Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Health and Wellness Coaching and Condition Management Weight management, lifestyle modifications, nutritional assessments, and disease condition management such as diabetes, high blood pressure, etc. $0
Physical Therapy Physical therapy for personal injury
(non work-related)
Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes

MD referral required

Kaiser MD referrals not eligible for this service
Chiropractic or Acupuncture Chiropractic or Acupuncture for personal injury
(non work-related)
Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Labs Lab work collected at the clinic and sent to Quest Diagnostics Non-PG&E medical plan members may have their plan’s out-of-network benefits apply

Any Kaiser-administered plan members are not eligible for this service
Medication/
Prescriptions
Any prescriptions ordered by the treating provider Non-PG&E medical plan members may have their pharmacy plan benefits apply

Non-Kaiser prescriptions are not accepted by Kaiser pharmacies; any Kaiser-administered plan members pay full cost at non-Kaiser retail pharmacy
Vaccines/TB screening Any vaccines or personal TB screening provided in the clinic Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Travel Medicine Consult Review of itinerary and vaccine requirements Full cost at time of service. Actual cost is dependent on the visit code and any additional procedure codes
Outside Specialists Any referrals made by clinic Coverage is dependent on your plan benefits
Frequently Asked Questions

Communications

Where can I find out more information about the PG&E Health Center?
You may review this page, email wellness@pge.com or call the specific clinic.

How can I provide feedback on the new PG&E Health Center?
Each PG&E Health Center has a suggestion box where you can drop in written feedback anonymously or not. Premise Health also invites you to complete a confidential online survey a few times each year. PG&E wants to make sure you receive an exceptional patient-care experience.

Confidentiality

Will my information and consultation be kept confidential and private?
Confidentiality is critical in a health care setting and health care providers are held to strict patient confidentiality rules. All patient medical information is maintained in the strictest confidence and is not accessible to PG&E. The clinic is operated by a third-party company, Premise Health. To review or obtain a copy of Premise Health’s Privacy statement, click here. As a reminder, your health information is also protected by a federal law called “HIPAA” (Health Insurance Portability and Accountability Act of 1996).

Who has access to my electronic medical records?
Your electronic medical records are kept securely online, managed through the secure Premise Health website. The records are maintained on Premise Health’s completely separate secure network outside of the PG&E network. Only your physician and the Premise Health care team have access to ensure you receive an integrated program of care that is tailored to your individual needs, lifestyle and health goals. Your visit history is easily accessible for the PG&E Health Care clinic staff, so you will not have to repeat your medical history to different providers on the health care team.

Summary of Material Modifications (January 2017)
This 2017 PG&E Health Center guide is for active Management and Administrative & Technical (A&T) employees and for active employees represented by the IBEW, ESC and SEIU. It is designed, in part, to make you aware of important changes that have been made to The Pacific Gas and Electric Company Health Care Plan for Active Employees (the “Health Care Plan”). Additional information about the Plans is contained in the document entitled The Pacific Gas and Electric Company Health Care Plan for Active Employees. The Summary of Benefits Handbook and any summaries of material modifications (SMMs), including benefit communications designated as SMMs, collectively constitute the respective official plan documents.

The Employee Benefit Committee of PG&E Corporation is the Plan Administrator of the Plans and has the discretionary authority to interpret and construe the terms of the official plan documents, to resolve any conflicts or discrepancies between the documents that comprise the official plan documents, and to establish rules that are necessary for the administration of the Plans.

Unless otherwise noted, references to PG&E in this booklet mean Pacific Gas and Electric Company. Pacific Gas and Electric Company, PG&E Corporation and their affiliates, referred to collectively as “Participating Employers.”

Pacific Gas and Electric Company has the right to amend or terminate the Plans at any time and for any reason, subject to notice provisions if such notice is required under applicable collective bargaining agreements. Generally, an amendment to or termination of the Plans will apply prospectively and will not affect your rights and obligations under the Plans prospectively.

See PG&E’s Health Plan Nondiscrimination Notice here.

PG&E Health Center, General Information

What is a PG&E Health Center?
The PG&E Health Centers are modern onsite medical clinic. The clinics provide PG&E employees access to convenient, high-quality and affordable health care.

Where are they located?

G.O.: PG&E Health Center is located at 77 Beale Street, 3rd floor, San Francisco, CA 94105.

Concord at Gateway: PG&E Health Center is located at 1850 Gateway Blvd, Rm. 3039 (3rd floor), Concord Ca, 94520

Who can use the PG&E Health Center?
The PG&E Health Centers is open to all active HAP- eligible PG&E employees, and active hiring hall employees. Employees on long-term disability are not eligible for clinic-provided health services. Dependents and contractors are not eligible.

I’m an intern. Can I use the health center?
PG&E Interns are not able to use the clinic, as it is offered only for eligible employees. However, interns are eligible for occupational health services only.

How can I make an appointment?
You may phone the specific center or walk in during regular operating hours to make an appointment in person.

You may also make an appointment electronically using the Patient Portal online at My Premise Health via your computer or tablet.

The Patient Portal is a secure website where you can electronically make appointments, complete clinic forms, secure message your provider, and more.

You will first need to create your portal account by following the prompts after going to the website. Creating your own account maintains and assures that your information stays private.

Note: Lab visits, allergy injections and 24/7 Nurse Care Line referral or follow-up care require a call to the specific center for scheduling.

What do I do if encounter a technical problem with the Patient Portal?
For technical support, email mypremisehealthsupport@premisehealth.com, and the staff will be able to assist you or get additional support if needed.

Does the center offer weekend or after-hours care?
At this time, the clinics will only be operating during normal business hours. We will continue to evaluate the demand and extend clinic hours as needed.

Are there plans to open other health centers for employees?
Yes, the company is expanding its onsite health care services. Communications will be sent in advance of an opening for of an additional health center.

Why is PG&E opening the PG&E Health Center?
The health, wellness, and safety of our employees are top priority for PG&E. We want employees to have access to the resources they need to reach their personal health goals; this includes the best care and service that’s convenient and competitively priced. We are in partnership with employees to shape a healthy and safe work environment.

What is a holistic approach to health?
The holistic approach employed by the PG&E Health Centers takes the whole-person into consideration. Holistic health involves paying attention to an individual’s balance of physical, emotional, and social health. A holistic approach to health also means taking preventive measures, not just waiting until you are ill to talk about your health.

Do the PG&E Health Centers offer preventive screenings?
The centers offer basic preventive measures screenings and discussion to help you determine whether or not there are things you can be doing now to help you through your personal health journey. In addition, the staff at the centers can help you determine and coordinate screenings most appropriate for your age and medical history.

What are the advantages to using PG&E Health Centers?
The many advantages include the following:

  • You choose whenever you want to use the center. The clinics offer same-day and next-day appointments (during normal operating days/hours) for patients with urgent medical needs.
  • You have access to a team of health care providers conveniently located at the SF General Office and Concord Gateway that offer coordinated care.
  • Your medical records are kept securely online in a single system, accessible only by Premise Health, the PG&E Health Center care team. This means that your visit history is easily accessible for clinic staff, so you don’t have to keep repeating your medical history to different team members. You’ll also have direct, online access to your medical records and be able to send secure emails to the health care team, request appointments and medication refills.

Do I have to use a PG&E Health Center?
No. Use of a PG&E Health Center is completely voluntary and confidential.

If I use a PG&E Health Center, does that mean I should stop seeing my current primary care physician?
The physician you visit is completely your choice. As a Kaiser member, there are certain referrals for services and testing that only your Kaiser provider can make.

Will my physician outside of a PG&E Health Center have access to my electronic medical records?
Only the care team at a PG&E Health Center will have access to your electronic medical records. Patients can request that their medical records be shared with outside providers by completing a Release of Medical Records form that is available at a PG&E Health Center.

Do the PG&E Health Centers offer urgent care services?
Yes, the PG&E Health Centers offer same-day/next-day and urgent care services during operating hours Monday through Friday.

What happens after hours when the Health Centers are not open and I need care?
If your concern is an emergency, call 911 or go to the nearest emergency room. If you need care after hours for non-emergencies, you can call the Anthem Nurse Advice Line at 1-866-867-1651 or the Kaiser 24-Hour Health Advice Line at 1-866-454-8855. You may also secure message your health center provider who will be able to respond as soon as possible when the clinic re-opens.

If I have a work-related injury, can I go to the PG&E Health Centers for care?
As always, you first need to call the 24/7 Nurse Care Line at 1-888-449-7787 to report the injury and be triaged for care and notify your supervisor. You may be given self-care advice or referred to the PG&E Health Centers for treatment. You cannot make an appointment for a work-related injury or discomfort through the Patient Portal, but must call the clinic directly.

Will there be a Pharmacy?
No. There is not a Pharmacy at the PG&E Health Centers. If you are an Anthem member, prescriptions are sent electronically or “e-prescribed” to your local or mail-order pharmacy. You may request refills of the prescriptions you had ordered from the PG&E Health Centers through the Patient Portal. Prescriptions cannot be ordered for Kaiser members.

Are there translation services?
Premise Health has a telephonic translation service that is available for patients that require translation assistance.

Can I get my health screening testing there?
When there are Quest-scheduled health screening events located at the SF General Office or Concord Gateway, you will be required to get your health screening through Quest. However, if you aren’t able to get to a Quest health screening event, you may have your health screening done by scheduling an appointment at the PG&E Health Centers. You’ll need to bring Quest’s physician form if you have the screening tests done in the clinic as a clinic patient.

Can Kaiser members use the chiropractic or acupuncture services?
Kaiser members are able to use physical therapy with full cost payable at the time of service. The actual cost will vary depending on the specific procedures conducted. Note, however, that a physician referral is required, but Kaiser physician referrals are not eligible for this service.

Can Kaiser members use the physical therapy services?
Kaiser members are able to use physical therapy with full cost payable at the time of service. The actual cost will vary depending on the specific procedures conducted. Note, however, that a physician referral is required, but Kaiser physician referrals are not eligible for this service.

Will I be able to use my WageWorks health payment card (Health Account or Flexible Spending Account funds) for clinic payments?
Yes, the PG&E Health Center is able to accept payment with any credit/debit card or a WageWorks card. The only exception is Kaiser Visa health payment cards, as these cards can only be used at Kaiser pharmacies.

Related Steps, Documents and Resources

PG&E Health Center Patient Portal – Create a log in for My Premise Health to make online appointments, securely message your doctor, request medication refills, see your history and much more.

Premise Health’s Privacy Policy
Review Premise Health’s privacy policy here. This notice describes how health information about you may be used and disclosed, as well as how you can get access to this information.

24/7 Nurse Care Line
If you experience a work-related discomfort or injury, you should first call the 24/7 Nurse Care Line at 1-888-449-7787 and notify your supervisor.

Anthem Members
Learn more about the Anthem Member Health Account Plan, as well as how to pay for service and get reimbursed if you pay out of pocket.

Kaiser Members
Learn more about the Kaiser Member Health Account Plan, as well as how to pay for service and get reimbursed if you pay out of pocket.