Employee Assistance Program (EAP)

PG&E’s Employee Assistance Program (EAP) provides confidential counseling, support, referrals, and more to help you manage life’s demands at work and at home. Employees and their dependents and household members are each offered six sessions per six-month period, from January through June and July through December. The EAP, administered by Beacon Health Options, is available 24 hours a day, 7 days a week at no cost to you or your dependents and household members.

Call us: 1-888-445-4436 | 1-800-735-2962 (TTY)

Confidentiality
PG&E’s EAP upholds strict confidentiality standards. When you participate in any EAP service, involvement is treated confidentially in accordance with all state and federal laws and company policy. Your counselor will discuss confidentiality during the first session, and give you a Statement of Understanding that explains the EAP's policy in detail.

Counseling

Employee Assistance Program (EAP) counselors are highly qualified and specialize in areas such as workplace and family issues. EAP counselors are committed to finding the most appropriate and affordable resources to help meet your needs and can help you determine if extended services (additional counseling, resources, specialized treatment) are covered under your health plan. PG&E’s EAP can help with:

  • Family and relationship problems
  • Workplace concerns
  • Alcohol and drug issues
  • Depression and anxiety
  • Stress at home or work

You and your dependents and household members are eligible for up to six counseling sessions per six-month period with a licensed counselor at no charge to you. Click How to Find an EAP Counselor below for information on how you can access the EAP over the phone, in person or on the web. It’s your choice.

If you’ve already used your six free EAP sessions during the current six-month period (Jan-Jun/Jul-Dec) or you’d like to see a counselor who is not in the EAP network, you can see a mental health care provider through your medical plan (Anthem members click here; Kaiser members click here) with a 10% co-insurance and no deductible.

HOW TO FIND AN EAP COUNSELOR

There are a number of ways to seek assistance through the EAP. It’s important to find someone who is trained to treat your problem, makes you feel comfortable, and is someone you can trust. For helpful hints and instructions on finding an EAP counselor, choose how you would like to engage in your counseling sessions from one of the options below.

In person

  1. Onsite EAP counselor: Make an appointment to see an onsite EAP counselor (see EAP Contacts below). Onsite counselors are available to employees only; dependents and household members can make appointments to see EAP network counselors in their community.
  2. EAP network counselor in your community:
    1. Request guidance from an onsite EAP counselor: Call an onsite EAP counselor and discuss your situation. The onsite counselor can recommend which type of counseling best suits your issues and suggest trusted in-network counselors in your community. Call the counselor to whom you were referred to confirm they are accepting new clients. You’ll then need to call the EAP hotline at 1-888-445-4436 to get an authorization prior to your appointment with the counselor.
    2. Get help from the EAP 24/7: Call the EAP hotline at 1-888-445-4436 or go to the EAP website > Contact Us > Request EAP Services to request a referral to a EAP Network counselor in your community. If the counselors are not accepting new clients, do not return your calls, or are unavailable for any reason, please call back and request a Provider Search. The EAP staff will conduct an outreach to find counselors that are available.
    3. Do your own research: Go to the EAP website > Find Services > Providers > Find a Provider. Under Product, be sure to select EAP only. Once you’ve selected a provider, call the counselor to confirm they are available and accepting new clients. You’ll then need to call the EAP hotline at 1-888-445-4436 to get an authorization prior to your appointment with the counselor.

Video

  1. Call to request EAP sessions via video: Call 1-888-445-4436 to request video counseling. You’ll speak with an EAP counselor who can connect you to the right resource. Video counseling sessions can be held on your mobile phone, tablet, laptop or desktop computer.
  2. Request video sessions online: Go to the EAP website > Contact Us > Request EAP Services. Be sure to ask for video counseling sessions. Video counseling sessions can be held on your mobile phone, tablet, laptop or desktop computer.

Telephonic

  1. Request telephonic sessions via phone: Call 1-888-445-4436 to request telephonic counseling. You’ll speak with an EAP counselor who can connect you to the right resource.
  2. Request telephonic sessions online: Go to the EAP website > Contact Us > Request EAP Services. Be sure to ask for telephonic counseling sessions.

Unsure?

Contact us via phone or online and we’ll help guide you to the right resource.

  1. Contact us over the phone: Call 1-888-445-4436 to speak with an EAP counselor who can connect you to the right resource.
  2. Make your request online: Go to the EAP website > Contact Us > Request EAP Services.

If you’ve already used your six free EAP sessions during the current six-month period (Jan–Jun/Jul–Dec) or you’d like to see a counselor who is not in the EAP network, you can see a mental health care provider through your medical plan (Anthem members click here; Kaiser members click here) with a 10% co-insurance and no deductible.

FINANCIAL, LEGAL AND WORK/LIFE GUIDANCE RESOURCES

In addition to confidential counseling services, the Employee Assistance Program (EAP) offers financial, legal and work/life services:

Financial

Certified financial advisors are available to assist you and your dependents and household members with savings strategies, debt reduction, and other financial challenges. A 30-minute consultation with a certified financial advisor is available at no charge.

Legal

Attorneys are available to assist with divorce, child custody, wills, probate, bankruptcy, and other legal concerns. A 30-minute consultation is available to you and your dependents and household members at no charge. In addition, if you need legal representation beyond the 30-minute consultation and you decide to hire the attorney, you will receive a 25% discount from the usual fee.

Work/Life Program Resources

Work/life resources are available to assist you and your dependents and household members with childcare, adult care, adoption and other matters. For more information about the EAP's work/life resources, call 1-888-445-4436 (24/7). Or you can request services via web:

  • Achievesolutions.net/pge > Find Services
  • Navigate to the desired service
  • Fill out the form or click on LiveConnect Online to chat with a representative

Elder Care
PG&E understands how challenging it can be when you are responsible for the care of an adult loved one. Your EAP and Work/Life Program can:

  • Locate adult care experts in your area
  • Help you find someone to assess your loved one’s needs
  • Locate community services
  • Provide information on choosing a long-term care facility or nursing home
  • Find a local caregiver support group
  • Help you figure out how to manage financial issues and paying for care
  • Guide you in finding state and federal benefits your loved one is eligible for
  • Provide information on estate planning
  • Advise and support you in discussing difficult topics such as living wills and end-of-life care
  • Provide support, carry out research, and send referrals to meet all your caregiving needs

Parenting and Child Care
Parenting is both rewarding and challenging. Whether you’re a first-time mom or dad, or you already know the joys of parenthood, your EAP and Work/Life Program can:

  • Help you understand the birth process
  • Discuss ways to support your partner after the baby is born
  • Assist you during an adoption process
  • Help you plan for returning to work
  • Locate parent support groups and sibling resources
  • Suggest age-appropriate activities for you and your child, including help locating summer camps
  • Find father-friendly play groups
  • Suggest ways to become involved in your child’s education
  • Discuss ways to talk about difficult topics with teens
  • Connect you to your EAP for counseling and family support
  • Find day care options in your neighborhood
Autism ABA Benefits

Watching a young child grow can be a fun and exciting experience. However, concerns about developmental delays can sometimes lead parents to worry about autism-spectrum disorders. When autism-related disorders are suspected, early diagnosis and intervention can have a positive impact on the child and the family. To help, PG&E offers an Autism and Related Disorders benefit program to employees and covered dependents. Click here to learn more.

EAP RETIREMENT READINESS RESOURCES

“Everyone says you’ve got to get ready financially. No, no—you’ve got to get ready psychologically.” – Lee Iacocca

Retirement isn’t just about having enough money—although that’s important. It’s also about getting ready for the transition to life without the structure of your PG&E employment.

Did you know that the Employee Assistance Program (EAP) offers retirement planning help BEFORE you retire—including trusts and estate planning? Only the EAP website is available after you retire.

Use the EAP today:

  • Phone: 1-888-445-4436
  • EAP website for a variety of information and resources
  • In person: Licensed EAP counselors are available in PG&E EAP offices and private practice offices

Already retired?

Although the Employee Assistance Program (EAP) will no longer be available for referrals and counseling after you retire, you can contact your health plan for a referral to a licensed counselor for help adjusting to retirement.

You can also continue to use the EAP website for information about:

  • Transitions
  • Relationships affected by retirement
  • Wellness activities that can help you build a fulfilling new routine

Close to retiring?

The Employee Assistance Program (EAP) can help you prepare for retirement—BEFORE you retire. Being ready to retire isn’t just about having enough money. It’s also about planning how you’ll adjust to free time and new roles without the structure of PG&E employment.

What can you do to prepare?
Retirement is a process, not an event. How it looks and feels will change over time.

Five Stages Think ahead
Preretirement Where will you live?
What will you do?
Projects and interests?
How do your answers compare to your spouse's answers?
Honeymoon phase
One year
Rest and relaxation—OR
Going all the time:
  • New activities
  • Travel
  • Things you always wanted to do
Disenchantment What you're doing isn't working:
  • Not enough money or energy
  • Bored
  • Life changing event?
Reorientation Take inventory—second chance at retirement:
  • What do you really want?
  • What are you able to do?
New routine Retirement feels normal
Don't miss preretirement life as much

What steps will you take in each stage? How will you know when you’re entering a new stage? Contact a licensed EAP counselor for help preparing for retirement: 1-888-445-4436

How can the EAP help you prepare?

While you're an employee, licensed EAP counselors can connect you to the right resource by phone or in person. Licensed EAP counselors are available in some PG&E offices, and also in private practice offices.

What you likely know about the EAP What you may not know about the EAP
Confidential While you’re an employee: Free 30-minute legal consultations in person or by phone—including trusts and estate planning—and a discount on fees if you retain the attorney’s services
No cost to you While you're an employee: Free 30-minute financial consultations with a certified financial advisor—and a discount on fees if you continue to use their services
Easy access over the phone: 1-888-445-4436 While you're an employee: Dependents and household members can use the EAP—even if they’re not on your medical insurance
EAP website Web-based resource information available before and after you retire
Six counseling sessions per six-month period The EAP is not available after you retire except through COBRA for 18 months (but you must elect COBRA)
EAP CONTACTS

You may access the Employee Assistance Program (EAP) over the phone, in person or on the Web. It's your choice.

Over the Phone – available 24 hours a day, 7 days a week
Call the EAP Hotline at 1-888-445-4436 (TTY 1-800-735-2962) to speak with a licensed professional who can connect you to the right resource.

In Person
Make an appointment to see an onsite EAP counselor or call 1-888-445-4436 (TTY 1-800-735-2962) for a referral to a private practice counselor in your community. Please refer to the EAP contact list below to find a counselor near you. Employees located outside of the EAP On-site Counselor areas listed below can call the EAP Hotline: 1-888-445-4436 (TTY 1-800-735-2962) to locate a counselor, or for a financial or legal consultation.

On the Web
Go to the EAP website for information and resources, including articles, interactive tools and community resources.

EAP Contact List

EAP Counselor, Area 1 – San Francisco
V’Anne Singleton, MFT

77 Beale Street, #1B26
San Francisco, CA 94105
Mon and Fri (9 a.m.–5 p.m.)

Office: 415-973-5413
Cell: 415-533-2240
Fax: 415-973-7211


EAP Counselor, Area 1 – San Francisco | Peninsula
Jooske Stil, MFT

77 Beale Street, #1B32
San Francisco, CA 94105
Tue (8:30 a.m.–5 p.m.)
Wed (8:30 a.m.–2 p.m.)
Thu (8:30 a.m.–5 p.m.)

275 Industrial Rd.
San Carlos, CA 94070
Mon (10 a.m.–2 p.m.)

Office: 415-973-1628


EAP Counselor Area 2 – East Bay
Sony R. Nathaniel, MFT

1850 Gateway Blvd., Room 7035
Concord, CA 94520
Wed (10 a.m.–6 p.m.)
Thu (9 a.m.–2:30 p.m.)
Fri (10 a.m.–2 p.m.)

Office: 925-459-6050
Cell: 209-629-4566
Fax: 925-459-7344


EAP Counselor, SAP, Area 2 – East Bay
Gerry Marcus, MFT, CEAP

1850 Gateway Blvd., Room 7035
Concord, CA 94520
Mon (9:30 a.m.–5:30 p.m.)
Wed (9:30 a.m.–12 p.m.)


6121 Bollinger Canyon Rd, Z-2204
San Ramon, CA 94583
Tue (9:30 a.m.–6:30 p.m.)
Wed (12:30 p.m.–6:30 p.m.)
Thurs (9:30 a.m.–2:30 p.m.)

Office: 925-459-3588
Cell: 707-319-9008
Fax: 925-459-7344


EAP Counselor, SAP Area 3 – San Jose and Central Coast
Rosemary Selby, PhD

111 Almaden Blvd., Room 205
San Jose, CA 95113
Tue (8:30 a.m.–4:30 p.m.)
Thu (8:30 a.m.–4:30 p.m.)

Office: 408-282-7291
Cell: 650-867-6161
Fax: 408-282-7489


EAP Counselor Area 4 – Fresno
Kristin Marvin, PsyD

1455 East Shaw Ave.
Fresno, CA 93726
Tue (9 a.m.–4 p.m.)
Wed (8 a.m.–12 p.m.)

Office: 559-263-5722
Fax: 559-263-7077


EAP Counselor, SAP, SAE Area 4 – Diablo Canyon and San Luis Obispo
Drew Washer, LCSW

DCPP, Building 109, Room 112
Diablo Canyon, CA 93424
Tue (8 a.m.–2 p.m.)
Wed (11 a.m.–5 p.m.)
Thu (8 a.m.–3 p.m.)

Office: 805-545-6897
Cell: 805-235-5788
Pgr: 805-545-4666 (PIN# 6897)
Fax: 805-545-3111


EAP Counselor Area 5 – Stockton and Yosemite
Roger Yates, MFT

4040 West Lane, Building 2
Stockton, CA 95204
Mon (6:30 a.m.–9:30 a.m.)
Tue (6:30 a.m.–3 p.m.)
Wed (10:30 a.m.–12 p.m.)
Thu (6:30 a.m.–10 a.m.)


Office: 209-942-1542
Cell: 209-482-2033
Fax: 209-932-2517


EAP Counselor, SAP, Area 6 – Sacramento
Judith Boyd, MFT, CEAP

850 Stillwater Road, Room 2010
West Sacramento, CA 95605
Mon (6:30 a.m.–1 p.m.)
Tue (7 a.m.–6 p.m.)
Wed (6:30 a.m.–1 p.m.)
Thu (6:30 a.m.–12:30 p.m.)


Office: 916-760-5382
Cell: 916-300-6859
Fax: 916-760-9898


EAP Counselor Area 6 – Chico/Redding
Gil Acosta, MFT

350 Salem Street
Chico, CA 95928
Wed (11 a.m.–5 p.m.)

3600 Meadowview Dr.
Redding, CA 96002
Thu (10 a.m.–4 p.m.)

Office: 530-894-4674
Cell: 530-209-6618
Fax: 530-365-4589


EAP Counselor, SAP, Area 7 – South
Arlene Reiss, PhD, MFT, CEAP

111 Stony Circle, #172
Santa Rosa, CA 95401
Wed (8:30 a.m.–5 p.m.)

Office: 707-577-1067
Cell: 415-261-7993
Fax: 707-579-6199


EAP Counselor Area 7 – North
Gil Acosta, MFT

350 Salem Street
Chico, CA 95928
Wed (11 a.m.–5 p.m.)

3600 Meadowview Dr.
Redding, CA 96002
Thu (10 a.m.–4 p.m.)

Office: 530-894-4674
Cell: 530-209-6618
Fax: 530-365-4589


DOT Clinical Consultant
Judith Boyd, MFT, CEAP

850 Stillwater Road, Room 2010
West Sacramento, CA 95605
Mon–Fri (8:30 a.m.–4 p.m.)

Office: 916-760-5382
Cell: 916-300-6859
Fax: 916-760-9898


EAP Manager of Clinical Services
Douglas Cyr, MPA, MFT, CTTS, CEAP
Beacon Health Options

77 Beale Street, #1B34
San Francisco, CA 94105

douglas.cyr@pge.com
Office: 415-973-5229
Cell: 415-407-7169
Fax: 415-973-7211



Vanessa Vanderlaan
EAP Office Manager

77 Beale Street, #641J
San Francisco, CA 94105

vanessa.vanderlaan@pge.com
Office: 415-973-1032
Fax: 415-973-7211

PG&E’s EAP is administered through Beacon Health Options. Those listed above are employees or contractors of Beacon Health Options.

Opioid Awareness

We are in the midst of the deadliest drug crisis in American history. It can affect anyone. If you or a dependent are seeking treatment for an opioid use disorder, Medication Assisted Treatment (MAT) offers the best chance for a successful recovery. Work with your local onsite EAP counselor (click on EAP Contacts above) or call the EAP hotline at 1-888-445-4436 (TTY 1-800-735-2962) to find the best treatment center for your situation. You can also contact one of the Peer Volunteers, fellow employees who are in long-term recovery and can help 24/7. Click here to learn more about the opioid crisis and how you can help end it.

EAP related steps, Documents and Resources

Help us spread the word, post an EAP poster in your office, bulletin board or break room or share a flyer with a co-worker:

TRAINING AND EVENTS

The EAP provides free trainings to workgroups on a variety of topics that include:

  • Coping with change,
  • Stress management,
  • Alcohol and drug education,
  • Preparing for retirement, and
  • How to take advantage of EAP services.
To request a training session, email Douglas Cyr, Beacon Health Options Manager of Clinical Services. If possible, please provide the proposed training date, topic, location and estimated number of participants.

Retirement readiness workshop

To attend the retirement readiness workshop, go to PG&E@Work For Me > About Me > Learning > My Learning > Smart Search. In the search field, type the course code: CORE-9026VL.

This workshop will help you prepare psychologically and emotionally for retirement. A representative from the EAP will talk about the different stages of retirement and will explore steps you can take to transition to new routines in retirement.